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About Us

We pride ourselves on providing the freshest selection and best choices out there. We want you to stop wasting your money on candy flavors you never eat. Now only buy the candy you enjoy! All of our products come heat sealed in a clear plastic bag. This ensures freshness when delivered to your door. We offer Flat Rate Shipping of $6.00. Please let us know if you have any questions, comments or suggestions for candy flavors!

Refunds & Exchanges

Refunds & Exchanges must be made within 14 days of purchase if you are unsatisfied for any reason. If you'd like to cancel your order, please email us here within 12 hours of purchase. Our refund process typically takes 4-5 days. Please let us know if you have any issues with your order!  A pre-paid shipping label can be supplied upon request. The cost of return shipping will be deducted from the overall refund. All shipping costs are non-refundable.

Please send your return to:

Candy Fort
PO Box 152707
Austin, TX 78715

Please see our Terms and Conditions and Privacy Policy page. We accept PayPal, Visa, MasterCard, American Express, and Discover.

Refunds

Once the return is received and reviewed, we will notify you via email. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or PayPal account. Please note, this process may take 3 – 4 weeks depending on a variety of factors that are out of our control.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. As stated above, it may take 3 – 4 weeks to receive your refund. 

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@candyfort.com.

Sale Items

Only regular priced items may be available for a refund. Unfortunately, sale items cannot be refunded.

  

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